Resources
Multifamily Property Management Challenges in 2023 and How to Overcome Them
Summary: How to cope with multifamily maintenance challenges in 2023 Property management companies (PMCs) are facing two major multifamily maintenance challenges: high employee turnover and a shortage of maintenance technicians, and both issues come…
Better Multifamily Inspections: How to Go Digital
It seems that every Multifamily operator is going through a “paperless” initiative, or at least has one planned. One of the paper-based processes that is high on the list for early conversion is the periodic inspections that pretty much every…
New Feature: ServusInspections
Never lose track of details or paperwork again. Introducing Digital Inspections. Ditch paper and perform simple and easy-to-use multifamily property maintenance inspections with ServusInspections by ServusConnect! What ServusInspections…
Press Release: NetVendor Acquires ServusConnect
NetVendor Acquires ServusConnect TUALATIN, OR and RALEIGH, NC – NetVendor, a leading provider of vendor management and compliance monitoring software to property managers in the United States, has acquired ServusConnect, a provider of maintenance…
5 surprises I uncovered moving from property management to vendor services
Written by Natalie Schultz After 7 years in the property management industry, I have moved over to the other side, or rather, I’ve become a vendor serving the very clientele I used to be. I now serve as a Business Development Representative at…
Apartmentalize 2022 In Review: What Multifamily Thought Leaders Are Saying About Maintenance Operations
Attracting and retaining property management talent, particularly maintenance and service technicians, has always been a challenge. But, in today’s world – particularly in the midst of the Great Resignation – it’s become an even bigger…
New Features: ServusMessages Expanded!
We know how important it is to get the word out to employees, contractors, and residents at a moment’s notice. That’s why we’re so excited to announce our new ServusMessage updates!
How to Use ServusMessages
New and Improved Servus Request On-Hold Features
SERVUS REQUEST “ON-HOLD” WAS A HIT… so we made it even better. In early 2020, ServusConnect launched several COVID-related features to assist with protecting the health and safety of Property Management Teams (including Service…
5 Takeaways from Apartmentalize 2021
The ServusConnect team had a blast meeting many of you face-to-face (finally!) at Apartmentalize in Chicago last week! Here is what we took away from the conference sessions and meetups.
Let's Talk Analytics
ServusConnect’s customer reporting, specific analytics, and customizable dashboards can be a real gamechanger for property performance and resident satisfaction. Why is this so important? We all know that residents make the world go round… wait…
Taking Action While Boosting Your Resident Experience
As we settle into Q2 we are excited about our progress and look forward to continuing to help our industry automate their maintenance processes. For most of us 2020 was a train wreck, and we saw that it exposed a lot of issues for property…
Latest Addition to Our Portfolio: Harbor Group
The team here at ServusConnect is excited to announce that Harbor Group Management has joined our portfolio of valued clients! Harbor Group, based in Norfolk, VA, owns and operates over 40,000 units of residential apartment communities, valued at…
Designing a Better Maintenance Dashboard
The team here at ServusConnect is super-stoked to announce the release of our redesigned dashboard - or, v3, as we've been calling it! This new dashboard is the culmination of 5 years of learnings, working closely with multifamily maintenance…
5 Keys to Unlocking The Potential of Multifamily Maintenance Data
As much as multifamily has become data-driven, there are a few major areas of operation that still operate in the dark from a data perspective. Multifamily Maintenance Operations is one of them. The reasons why vary, but the primary…
3 Simple Incentive Programs for Multifamily Maintenance Technicians
There is no doubt we are living in a data-driven world - and multifamily has always loved its data! Using property or regional performance data to evaluate and incentivize property management staff is well-worn using metrics such as lease quotas,…
Why Real-Time Language Translation Matters in Multifamily Maintenance
Pressures On The Multifamily Job Market We are all familiar with the US economic recovery over the past few years. Increased corporate economic development is resulting in growing GDP and increased consumer confidence. The net result, at the end of…
5 Apps Multifamily Property Teams Need for Emergency Events
It should be no surprise for multifamily apartment operators that emergencies happen. Our team has spent enough time on multifamily properties to hear numerous stories of how the property teams (office, leasing, and maintenance staff) were the first…
5 Things Your Technicians Want You To Know About Mobile Maintenance
Getting rid of paper work orders and enabling mobile/digital service response for your maintenance teams will speed up service, provide precise repair documentation and significantly improve resident experience. These alone are great reasons to make…
8 Must-Have Apps for Multifamily Maintenance Technicians
The right apartment maintenance app can make it much easier to complete resident service requests quickly and correctly, which is critical to consistently exceeding resident expectations. Maintenance operations, done right, can become a valuable…
Is the Technology Interface the Next Amenity In Multifamily?
Everything seems to be "smart" these days. Locks, speakers, thermostats, lights, TVs, register vents, refrigerators, faucets, security systems, cameras....the list goes on! There are plenty of options in the market for multifamily apartment…
The Smartphone Dilemma in Multifamily Apartment Operations
In multifamily apartment operations, moving maintenance and other field service jobs away from paper-based, manual business processes and over to mobile, app-based, digital workflows is a major initiative for 2018/19. Enabling massive productivity…
3 Reasons Why Real-Time Maintenance is Mission Critical
We all know how important a good maintenance team is to the day-to-day operational success of a property. However, in today's "I need it now" economy, the old ways of manual, paper-driven maintenance processes no longer meet these high expectations.…
5 Reasons for Better Apartment Repair Documentation
(Author's note: As the CEO of ServusConnect, its my job to stay close to our clients; this is important to not only gauge satisfaction with our product, but also to inspire innovation in our platform by staying close to the operational trends,…
Your residents have something to say, but are you giving them a voice?
We all know how important online reviews have become in attracting new residents. We also know what it's like to be flamed on an apartment online review site by a frustrated resident who claims you "never listened or resolved my issue on multiple…
Multifamily Budget Season: 4 Ways To Use Maintenance Data for Smarter Decisions
Property management budgeting season is typically not the highlight of multifamily managers' annual calendar. Off-sites, bootcamps, late nights, endless spreadsheets, stacks of reports to filter through...ugh. A thorough, well-crafted budget often…
Think your multifamily maintenance staff can't learn tech? Think again
The thought of giving your multifamily maintenance technicians something new to learn, especially technology, is not a hill many apartment operators want to climb. Why is this? Our knee jerk reaction is to think about the tech who still has a…
4 Reasons to Apply Technology to Apartment Maintenance
If you are in the multifamily apartment business, you know this drill: A resident drops by the office, calls in, or logs into their resident portal to report an issue. When they can get to it, a staff member promptly logs the issue into their…
